Shipping Policy

We are proud to ship handcrafted, small-batch maple products directly from our family farm in Thurman, New York. Below is our full shipping policy to ensure your order arrives fresh and on time.

1. Order Processing Time

• Orders are processed Monday through Friday.

• Most orders ship within 1–3 business days of being placed.

• During peak seasons (Maple Days, holidays), processing may take up to 5 business days.

• You will receive an email with tracking information once your order ships.

2. Shipping Carriers

We currently ship via USPS and UPS, depending on the size and destination of your order. If you have a preferred carrier or require expedited shipping, please contact us before checkout.

3. Shipping Rates

• Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

• We offer flat rate or free shipping promotions from time to time, which will be clearly indicated on the site.

• Wholesale and bulk orders may be quoted separately based on volume and delivery method.

4. Local Pickup

Local pickup is available at our farm store during select hours and event weekends. Please select “Local Pickup” at checkout and wait for a confirmation email before arriving.

5. Delivery Estimates

• USPS First Class / Priority Mail: 2–5 business days (U.S.)

• UPS Ground: 1–5 business days (U.S.) Delivery timelines are estimates and may vary based on weather, carrier delays, or holidays.

6. Shipping Restrictions

• We currently ship within the continental U.S.

• For shipping to Alaska, Hawaii, or APO addresses, please contact us before placing an order.

• We are not able to ship internationally at this time.

7. Gift Orders

• You may include a gift message at checkout, which we will print and include with the shipment.

• We do not include pricing in gift shipments.

• Gift packaging may be available on select products.

8. Warm Weather Shipping

Certain items like maple cream or chocolate products may be temperature-sensitive. During warmer months, we reserve the right to:

• Ship with cold packs (additional charges may apply)

• Hold shipping to avoid weekend transit We are not responsible for melting during transit if no cold pack option is selected.

9. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for:

• Orders shipped to incorrect or incomplete addresses

• Delivery delays caused by inaccurate information

If a package is returned to us due to an incorrect address, additional shipping fees will apply for reshipment.

10. Damaged or Missing Packages

We pack each order with care. If your item arrives damaged or does not arrive at all:

• Contact us within 7 days of delivery

• Include photos of the packaging and product (if damaged)

• We will offer a replacement, refund, or store credit as appropriate