Refund and Returns Policy

Refund & Returns Policy
Effective August 7, 2025 – In compliance with New York State Online Retail Law

At Toad Hill Maple Farm, we take pride in every product we make and want you to be completely satisfied with your purchase. If you are not happy for any reason, please contact us—we’re here to help.

Returns
We accept returns of unused and unopened products within 30 days of the purchase date. To be eligible for a return:

• Items must be in their original condition and packaging.
• Proof of purchase (such as your order number or receipt) is required.

If you received a defective or damaged product, please contact us right away so we can make it right.

Refunds & Exchanges
When your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, you may choose from:

• A full refund to your original payment method
• An exchange or store credit in the amount of your original purchase

Refunds are processed within 7 business days of receipt and approval of the returned item. Shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

How to Initiate a Return
Contact Us at info@toadhillmaple.com or call 518-623-4744 within 30 days of your purchase.

We will provide return instructions and a Return Authorization Number (RA#) if necessary.

Ship your item(s) to:
Toad Hill Maple Farm
137 Charles Olds Road
Athol, NY 12810

Please include your order number and RA# (if provided) inside the package.

Non-Returnable Items

• Opened or used food products (unless defective or damaged)
• Gift cards
• Personalized or custom orders (unless defective)

Satisfaction Guarantee
If you are not satisfied with your order for any reason, even outside of our normal return period, please contact us. We stand behind the quality of our products and are committed to making things right.

Legal Notice
In accordance with New York State law (effective August 7, 2025), our full Refund & Returns Policy is clearly posted here and during checkout. If you require a written copy, please let us know.

If a refund policy is not posted or does not apply, New York State law allows returns of undamaged merchandise with proof of purchase within 30 days for a refund or credit.

Contact Us
Questions? We’re here to help!
Email: info@toadhillmaple.com
Phone: (518) 518-623-4744